Frequently asked questions

What are Shelter’s opening hours?
During regular club nights Shelter opens at 11 pm and is usually open until at least 6 am. However, during special events, like weekenders, our opening hours may vary. Always check our social channels for opening and closing hours of specific events.

Until what time can I enter the club?
On regular club nights, our doors close at 4am. Please ensure you arrive before then, as no entry will be permitted after this time.

What is the minimum age to enter Shelter?
The minimum age to Shelter is 18.

Is there a dress code?
Shelter encourages visitors to dress in a way that matches their personality. As such, Shelter does not maintain a clearly defined dresscode. However, suits, dress shirts, football shirts or any kind of insulting apparel, like explicitly discriminatory shirt prints, can be denied access.

I can’t find the email with my ticket. What should I do?
Please send an email to our ticketing host, Eventix, to help find your ticket.

What kind of music will I find in Shelter?
Shelter strives to be a place to a diverse crowd with varying tastes in electronic music. That’s why our line-up features a variety of different genres each month, spanning from house and trance to italo disco, techno, and afro house. There’s something here for every music enthusiast!

I’ve lost something in the club; do you have a lost property department?
You’ve lost something valuable in our club? Don’t worry, if the item in question was still around after the club closed, then we will make sure that you’ll get it back. 

Please send an email to, with a detailed description of the lost item. If your item is found and confirmed via e-mail, you can organise a time to pick it up, between 21:00 – 23:00 on Fridays and Saturdays. Please note that we only hold onto items for 3 months, as required by law. After this time the items will be disposed of.

Am I allowed to take pictures in the club?
Shelter enforces a no flash policy. This means that we do not tolerate the use of phone- or camera flashlight on our dance floors and our venue. Visitors who are caught using their flashlight while filming or taking pictures can be requested to exit the premises immediately by a member of the security team and/or club staff.

What do I do when pre-sale tickets are sold out?
Shelter always has a limited amount of tickets at the door. The earlier you come the bigger your chances are of obtaining a ticket.

Where can I buy tickets from?
Shelter’s ticketing service is handled by Eventix. You can buy tickets here. For any information or questions regarding Eventix’s ticketing policy, please follow this link to their website.

What is Shelter’s search policy?
Visitors of Shelter may be searched. Refusal to cooperate can result in the denial of access to the club.

My ticket says I should arrive before midnight, why is this?
Pre-sale ticket holders who have purchased a ticket under the conditions ‘entry before midnight’ are required to enter the club before said time. If you arrive after midnight, you will need to pay the difference in fare at the door.

What payment methods does Shelter accept?
Shelter is a cashless, cards-only club. Next to your bank card, we also accept all major credit- and debit cards.